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Legal

Booking terms

As of 29 October 2026. These terms apply to cleaning and other services provided by AeroLogistik & Facility (ALF) GmbH, Luxemburger Str. 31, 13353 Berlin, Germany ("ALF" or "we"). This is a translation for your convenience. The German version is legally binding.

§ 1 Scope

  1. These terms apply to orders for cleaning and other services that customers request through our online booking, by email or by phone.
  2. For stairwell and office cleaning on a fixed schedule and for construction, renovation and caretaker contracts with a term, we conclude separate contracts. These terms apply there only if the contract refers to them.
  3. Deviating terms of the customer apply only if we expressly agree to them in text form.
  4. A consumer is any natural person who concludes the contract predominantly for private purposes (§ 13 BGB). A business is anyone acting in the course of their trade or self-employed profession when concluding the contract (§ 14 BGB).

§ 2 Request and conclusion of the contract

  1. Services and prices on our website are not a binding offer. The price calculator shows a guide price based on your details.
  2. By clicking "Request booking" you send us a non-binding request. We confirm receipt automatically by email. This confirmation of receipt is not yet an acceptance.
  3. We check your request and send you an offer by email with a fixed price, the scope of services and an appointment. The contract is concluded when you accept the offer by email or in writing. We then confirm the contract by email.
  4. Before sending, you can check and change all details. The order slip shows all selected services and prices.
  5. The contract languages are German and English. We store the contract text. You receive all contract details and these terms by email with the offer and the order confirmation.

§ 3 Services

  1. The scope of services follows from the offer. Apartment cleaning includes the kitchen, bathroom and toilet, floors and freely accessible surfaces. Extras such as cleaning the inside of the oven or windows are only owed if agreed.
  2. We bring cleaning products, equipment and a vacuum cleaner. If you would like us to use your own products, for example for delicate surfaces, please tell us in advance.
  3. We work with our own trained staff. We only use subcontractors if we inform you beforehand.
  4. Work on electrical, gas, water and heating installations and other work reserved for master craftsmen is not part of our services. If we expressly agree on such work, a business licensed for it carries it out.

§ 4 Prices and additional work

  1. The fixed price stated in the offer applies. Prices for consumers include statutory VAT. Prices for businesses are subject to VAT.
  2. The fixed price is based on your details on the size, fittings and condition. If the situation on site differs considerably, we tell you before we start or as soon as we notice it. You decide whether we carry out the additional work at the agreed hourly rate or adjust the scope. We do not charge for additional work without your consent.
  3. Services charged by time (caretaker work, small repairs, ironing) are billed by the time actually worked, per half hour or part thereof. Materials are charged at cost if agreed.
  4. Travel within Berlin is included. For places outside Berlin we charge the travel fee stated in the offer.

§ 5 Appointments, access and cooperation

  1. You give us access to the premises at the agreed time and provide water and electricity free of charge.
  2. If you hand us a key, we confirm receipt. We keep keys securely and without the address attached and return them as agreed.
  3. Please secure valuables and cash beforehand. Please point out particularly delicate or valuable items.
  4. If we cannot keep an appointment due to force majeure or illness, we inform you as early as possible and offer a new appointment.

§ 6 Rescheduling and cancellation by the customer

  1. You can reschedule or cancel an appointment free of charge up to 24 hours before it starts.
  2. If you cancel later or we cannot get access at the agreed time, we may charge 50 % of the agreed price as a flat-rate compensation. You may prove that we suffered no loss or a significantly lower loss. We deduct saved expenses.
  3. The statutory right of withdrawal of consumers remains unaffected.

§ 7 Regular cleaning

  1. Regular cleaning (weekly, every two weeks, monthly) has no minimum term. Either party can end it at any time in text form. We do not charge appointments cancelled at least 24 hours in advance.
  2. We announce price changes for future appointments at least one month in advance in text form. You can then end the regular cleaning as of the date of the change.

§ 8 Payment

  1. We issue an invoice after the appointment. For regular cleaning we may invoice monthly. Invoices are payable within 14 days without deduction by bank transfer.
  2. For consumers we show the labour costs separately. A tax reduction under § 35a of the German Income Tax Act requires, among other things, payment by bank transfer. The tax office decides whether and to what extent it is granted.

§ 9 Defects

  1. Please report any complaints within 24 hours of the appointment if possible, ideally with photos. This lets us put things right quickly.
  2. The statutory rights in case of defects apply.

§ 10 Liability

  1. We are liable without limitation for intent and gross negligence, for injury to life, body or health and under the German Product Liability Act.
  2. In case of slight negligence we are only liable if we breach an essential contractual obligation. An obligation is essential if its fulfilment makes the proper performance of the contract possible in the first place and you may regularly rely on it being fulfilled. Liability is then limited to the foreseeable damage typical for the contract.
  3. We have business liability insurance. It also covers the loss of keys entrusted to us.
  4. Please report any damage without delay so that we can check it and notify our insurer.

§ 11 Launch discount

To launch our online booking, you receive 10 % off your first booking via our website. The discount applies once per customer and address. It applies to one-off services and to the first appointment of regular cleaning. It does not apply to stairwell and office cleaning on a fixed schedule and cannot be combined with other discounts. The offer applies to requests made up to and including 31 January 2027.

§ 12 Data protection

We process personal data in accordance with our privacy policy.

§ 13 Consumer dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

§ 14 Final provisions

  1. German law applies. For consumers this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the country in which they have their habitual residence.
  2. If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Berlin.
  3. If any provision is invalid, the rest of the contract remains valid.